Assistant Manager

Job Title: Assistant Manager RPO (Recruitment Process Outsourcing)

Location: Pune / Chennai / Hyderabad

Employment Type: Full-time

Joining: Immediate joiners preferred

About the Role

We are looking for a results-driven Assistant Manager RPO to lead recruitment delivery, manage client relationships, and drive team performance. The ideal candidate should have strong experience in end-to-end recruitment, team handling, escalation management, and delivering solutions in a fast-paced RPO environment.

Key Responsibilities

Recruitment Delivery & Operations

• Manage end-to-end recruitment lifecycle for assigned clients (sourcing to onboarding)
• Ensure achievement of hiring targets within defined TAT and quality metrics
• Drive sourcing strategies for volume and niche hiring requirements
• Monitor recruiter productivity and ensure optimal delivery performance

Team Management

• Lead, mentor, and manage a team of recruiters
• Set clear performance expectations and track team KPIs
• Conduct regular performance reviews and coaching sessions
• Handle team escalations and ensure high engagement levels

Client & Stakeholder Management

• Act as a primary point of contact for clients
• Build and maintain strong client relationships
• Provide regular updates, reports, and insights on hiring progress
• Understand client requirements and align recruitment strategies accordingly

Escalation & Issue Resolution

• Handle client and internal escalations effectively
• Identify root causes and implement corrective actions
• Ensure high levels of client satisfaction through proactive communication

Process Improvement & Solutioning

• Identify gaps in recruitment processes and drive continuous improvement
• Implement best practices and innovative sourcing strategies
• Ensure compliance with client SLAs and internal standards

Required Skills & Qualifications

• 510 years of experience in Recruitment / RPO / Staffing
• Proven experience in team handling (minimum 510 members)
• Strong knowledge of end-to-end recruitment processes
• Excellent stakeholder and client management skills
• Experience in escalation handling and problem resolution
• Strong analytical and reporting skills (MIS, dashboards, KPIs)
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in managing large-scale or multi-location hiring projects
• Exposure to ATS tools and recruitment technologies
• Strong communication and negotiation skills

Key Competencies

• Leadership & Team Management
• Client Focus & Relationship Management
• Problem-Solving & Solution Orientation
• Ownership & Accountability
• Ability to perform under pressure

Why Join Us?

• Opportunity to lead high-impact RPO engagements
• Fast-paced growth environment
• Exposure to diverse clients and hiring challenges