Assistant Manager - Partnerships & Operations

Description

About the role:

This role exists to make sure nothing stalls: integrations move, dependencies close, documentation is complete, and partners stay aligned.

Youll work closely with lenders,NBFCs,PGs, and legal teams to support partnership execution and scaling.

What youll be accountable for

• On-time partner onboarding and go-lives
• Clear tracking of partner dependencies
• Smooth coordination between internal teams and external partners
• Operational readiness of every live partnership

What youll do (Day-to-Day)

1. Partner Coordination & Execution

• Own the end-to-end onboarding process for new partners: lenders, NBFCs,Banks, and channel partners
• Drive day-to-day coordination with partner and business teams.
• Track and close pending items: APIs, documentation, onboarding etc
• Ensure follow-ups are tight and timelines dont slip.

2. Sales Operations Support

• Support the partnerships and business teams with operational reporting, MIS, and pipeline tracking
• Maintain structured records of partner activity, onboarding status, and go-live milestones
• Flag blockers early and coordinate resolution across internal teams
• Assist in preparing partner-facing materials: SOPs, onboarding kits, and communication templates

3. Channel Partner Management

• Act as a point of contact for assigned channel partners for day-to-day queries and coordination
• Drive timely follow-ups on APIs, integration steps, documentation, and onboarding tasks
• Monitor early post-go-live performance and flag integration or operational issues
• Support expansion of scope - new products, rule changes, or new flows - as partners scale

What were looking for

• 12 years of experience in partnerships, operations, program management, or fintech roles.
• Strong execution and follow-up skills.
• Comfort working with tech teams, APIs, and system-driven products.
• Strong understanding of credit bureau processes and data (CIBIL, Experian, CRIF, or similar), including bureau checks, report flows, consent journeys, and lending onboarding requirements.
• Clear communication and stakeholder management skills.
• Ability to work in fast-paced, ambiguous startup environments.

Why this role matters

• Partnerships directly impact product availability and revenue.
• High ownership and visibility with leadership.
• Strong learning curve across fintech, product, and integrations.
• Clear path to grow into Partnership Manager ownership.

About Us:

Pice is a Banking & Financial Services (BFSI) company serving Indian SMEs. Pice has set out to make it easier for small businesses to get access to / use high-quality financial services. We are building a suite of business-first products with payments & collections and combining it with powerful new credit products that businesses can use to grow to the next level.

We are a vibrant team of 70+ people working across the domains of tech, product & business. Spearheaded by 3 dynamic founders, we are backed by Nexus Venture Partners, Paramark & 10 renowned Angels.