Assistant Manager- Learning Operations

Gurugram

Job Summary:

The Assistant Manager- Learning Operations oversees a team of paraprofessionals responsible for the execution and administration of key talent related activities. This role optimizes Learning Operations and COE performance by designing effective workflows. The supervisor partners closely with relevant internal stakeholders, and vendors as applicable, to ensure operational strategy processes remain efficient and productive

Job Responsibility:

Team Management: Lead and manage the Learning Operations production team, providing training and supervision to ensure successful outcomes and overseeing team members' execution of daily tasks and deliverables. Provide guidance and support to team members on their various day-to-day activities.

Collaboration: Work on cross-functional teams and represent the Operations team/function in meetings with key stakeholders in lieu of direct manager, communicating with stakeholders as needed and updating manager accordingly

Performance Optimization: Own Learning Operations Sops, quality control and process documentation for your respective team, optimizing team performance and efficiency to meet firm needs

Operational Oversight: Oversee execution of transactional, repeatable, and/or shared services talent related tasks such as Workday or other system transactions, scheduling, background checks, compliance monitoring, onboarding, eLearning, and other talent related operations

Vendor Management: Support key talent vendor relationships, acting as day-to-day contact for regular course of business, and escalate issues or new needs as necessary to leadership

Program Administration: Oversee and/or administer various talent related programming as applicable. Ensure compliance with policies, processes, and procedures

Process and Procedure Development: Assist the Manager and other Talent Operations Leaders in setting goals and objectives for the department or team, and provide assistance in the development and implementation of policies and procedures to improve departmental efficiency and productivity. Assist in cross-functionally training Talent Operations team member

Project Implementation: Assist with the implementation of new projects, programs, or initiatives

Accountability: Create a culture of accountability and continuous improvement.

Minimum Requirements:

6 to 8 years of experience

Experience informally leading cross-matrixed teams, overseeing lower-level employees work and providing guidance and direction on deliverables

Demonstrated experience in HR, Talent, or Learning Operations process and procedures

Proficient in Microsoft Office product suite

Preferred Requirement:

Education: Bachelors Degree

Knowledge of Learning & Development principles, practice, and procedures

Experience leading cross-matrixed teams, overseeing lower-level employees work and providing guidance and direction on deliverables

Develop a personal reputation for providing superior customer service to internal stakeholders and building a culture around collaboration and partnership.

Great communication and interpersonal skills

Deal constructively with own and others mistakes and failures.

Strong computer skills, including an affinity to learning and utilizing new systems, tools and technology

Ability to manage SLAs, timelines, and operational deliverables

Problem-solving and escalation management

Process improvement mindset

Ability to manage multiple concurrent learning initiatives

Reporting, metrics, and operational governance

Resource planning and prioritization