Assistant Manager

Job Overview:

We are looking for an experienced Assistant Manager Fraud Risk to oversee fraud operations across cryptocurrency transactions and card chargebacks. This role will be responsible for leading multiple teams, driving fraud strategy, managing stakeholder relationships, and ensuring operational excellence while minimizing financial and reputational risk.

What you will do:

Manage and oversee Team Leaders and Fraud Analysts across multiple workstreams

Drive performance management, succession planning, and team development

Handle people-related escalations, including performance, engagement, and attrition

Foster a high-performance culture with strong focus on quality and accountability

Define and implement fraud risk strategies across crypto and card payment ecosystems

Lead initiatives to reduce fraud losses and improve detection rates

Oversee complex investigations including Crypto fraud (wallet tracing, scam networks, ATOs) and High-value and cross-border fraud cases

Evaluate emerging fraud trends and proactively update controls

Oversee end-to-end chargeback operations and dispute resolution

Ensure compliance with card network rules (Visa, Mastercard, Amex)

Monitor and control chargeback ratios, thresholds, and financial impact

Drive initiatives to improve win rates and reduce dispute volumes

Ensure adherence to SLAs, KPIs, and quality benchmarks

Drive process improvements, automation, and efficiency initiatives

Implement robust QA frameworks and audit mechanisms

Manage capacity planning, forecasting, and resource allocation

Act as the primary point of contact for senior stakeholders / clients

Present fraud insights, trends, and performance metrics to leadership

Collaborate with Product, Tech, Compliance, and Payments teams to enhance controls

Ensure adherence to AML/KYC regulations and internal risk policies

Support regulatory audits, reporting, and governance frameworks

Maintain strong documentation and audit trails

What you will need:

Must have a bachelor's degree in any stream from a recognized university

Must have minimum 8-10 years of experience into Crypto ecosystems & blockchain transactions in addition to Card payment systems & chargeback frameworks

Hands-on experience with Blockchain tools (Chainalysis, TRM Labs, Elliptic) and Fraud detection systems (Actimize, Featurespace, Sift, etc.)

Proven experience managing multiple teams or large-scale fraud operations

Strong people management, coaching, and conflict resolution skills

Ability to drive performance in a high-pressure environment

Strong presentation and communication skills

Ability to influence senior stakeholders and drive decision-making

Willingness to work from office for 5 days a week

What would be nice to have:

Experience in FinTech / Crypto Exchanges / Payment Gateways / Banking

Certifications in CAMS (Certified Anti-Money Laundering Specialist) or CFE (Certified Fraud Examiner)