Assistant Manager Client Services

T Yellow Dot Media is a full-service digital-first agency that thrives on building strong brand narratives, immersive experiences, and high-performance marketing campaigns to combine strategy, creativity, and execution at scale.

Key Responsibilities

Client Relationship Management

• Build and nurture strong client relationships through regular communication and updates (high-impact accounts).
• Understand client goals, campaign objectives, and align them with internal deliverables.
• Serve as the primary point of contact for clients, ensuring seamless communication and timely resolution of queries.
• Handle client portfolios across digital marketing campaigns, including lifestyle, luxury, FMCG, entertainment brands.

Campaign Planning & Execution

• Collaborate with creative, content, media, and influencer teams to execute 360 campaigns.
• Manage timelines, creative briefs, approvals, and feedback loops with internal and client teams.
• Ensure timely delivery of all campaign assets social media posts, influencer content, PR, event deliverables, etc.
• Drive end-to-end campaign execution, from client briefing and planning to final delivery and post-campaign reporting.
• Coordinate with cross-functional teams to ensure campaigns are delivered within scope, timelines, and budgets.
• Participate in campaign ideation and brainstorming sessions to develop innovative marketing solutions aligned with client objectives.

Project Coordination & Reporting

• Create and maintain project plans, timelines, and trackers.
• Coordinate daily with performance marketing, design, influencer, and PR teams to ensure campaign coherence.
• Share weekly and monthly performance reports with actionable insights and next steps.
• Monitor campaign progress proactively and identify potential risks or delays
• Maintain detailed documentation of campaign plans, deliverables, approvals, and client feedback.

Brand & Event Understanding

• Deeply understand each brand under Percept Live (e.g., Bollyboom, Sunburn, Wonderment).
• Stay updated with trends in music, culture, events, digital media, and consumer marketing.
• Translate brand narratives into actionable marketing activities.

Influencer & PR Management

• Coordinate with influencer marketing and PR teams to align campaigns with client expectations.
• Track influencer deliverables, timelines, approvals, and final reporting.

Crisis & Escalation Management

• Pre-empt potential issues and ensure real-time resolution.
• Be available during key campaign and event periods for escalations and approvals.
• Ensure quick decision-making and effective stakeholder coordination during critical campaign phases.

Skills & Qualifications

• 2-6 years of experience in client servicing, preferably with a digital or event marketing.
• Experience managing digital marketing campaigns for lifestyle, luxury, entertainment, FMCG will be an added advantage.
• Strong understanding of digital platforms Instagram, YouTube, Facebook, Twitter, etc
• Excellent communication, presentation, interpersonal, and organizational skills.
• Basic understanding of digital marketing concepts, including social media marketing, influencer marketing, paid media, and performance marketing.
• Passion for events, music, culture, brands, and youth-led marketing.

Bonus Points

Prior experience working with entertainment, music festivals, or IP-based brands.

Knowledge of influencer campaign structures and performance marketing lingo.

Strong copy sense and understanding of creative execution.