Assistant Manager Client Services

Company Description

Pacifica Companies is a privately held real estate developer, investor, and investment manager with an impressive track record of growth spanning over three decades. Known for its strategic and opportunistic investments, the company manages a diverse portfolio, including hotels, mixed-use projects, senior housing, and residential communities across the United States, Mexico, and India. Founded in 1978, Pacifica Companies is headquartered in San Diego, California, and employs nearly 3,000 professionals globally. The organization is committed to delivering excellence in real estate ventures through strong partnerships and innovative solutions.

Designation

Assistant Manager - Client Service

Location

Ahmedabad

JOB DESCRIPTION

We are looking for an experienced and customer-focused Assistant Manager Client Services to manage end-to-end client interactions, project handovers, and post-sales processes. The ideal candidate will be responsible for maintaining strong client relationships, ensuring timely possession, addressing queries, and enhancing the overall customer experience throughout the project lifecycle.

Key Responsibilities:

Act as the primary point of contact for customers post-booking through possession and beyond.

Ensure timely communication regarding project progress, payment schedules, possession timelines, and documentation requirements.

Coordinate with internal departments (sales, engineering, legal, accounts, and facility teams) for seamless client service.

Address and resolve customer queries, complaints, and escalations with professionalism and urgency.

Maintain accurate client records using CRM tools like ERP Systems and ensure all documentation is updated and archived appropriately.

Monitor payment collections, issue receipts, and coordinate with the accounts / finance team for payment clearances.

Conduct final inspections, snag rectifications, and ensured compliance with quality and regulatory standards before handover.

Managed possession documentation including NOC issuance, payment clearance, utility transfers, and registration support.

Manage and coordinate the handover and possession process, including inspections, documentation, and key handover.

Organize client walkthroughs, welcome kits, and possession ceremonies where applicable.

Ensure compliance with RERA guidelines and other regulatory requirements throughout the customer lifecycle.

Prepare regular reports on customer satisfaction, complaints, and service quality improvements.

Ensured zero customer escalations during handover phase through proactive communication and issue resolution.

Maintained detailed records and checklists to track handover readiness for multiple units or towers within residential/commercial projects.

Key Skills:

• Client Relationship Management
• Project Handover Coordination
• Customer Service Excellence
• Problem Resolution
• Communication & Presentation
• Documentation & Compliance
• CRM Tools (e.g., In4Suite, E-Build, Salesforce, Zoho, ERP platforms)

Experiences:

Successfully managed end-to-end project handover processes, ensuring seamless transition from construction to customer possession.

Facilitated customer walkthroughs, possession scheduling, and key handover events with personalized customer support.

Project Name & Job Location: Pacifica Companies, Amara Project, Next to Gokuldham, Sanathal, Ahmedabad

Experience: Overall 5 to 6 Years of Experience Minimum 4 Years of Experience as a Manager Client Service and Customer Support from Real Estate Industry

Education Qualification required: Min. Graduate in any stream

Other Competencies required: Young, dynamic, career oriented with good English communication skills

Office Timing: 10 AM to 7 PM, Saturday & Sunday will be working

Salary offered: Best in Industry

HR contact details: Mr. Vishal Raval, Sr. Manager Human Capital

Email id: vraval@pacificacompanies.in

Company websites: www.pacificacompanies.co.in | www.pacificacompanies.com |www.pacificahost.com |www.pacificaseniorliving.com

Corporate Profile:

http://www.pacificacompanies.co.in/public/wp/corporate-profile/mobile/html5forpc.html