1 Year Contract Base:

Stipend will be 15,000 to 20,000 per month

Key Responsibilities:

Provide support and resolution for customer queries received via telephone / e-mail as per defined SLAs and quality parameters.

Educate customers on CMA CGM procedures, Import regulations, SOPs, best practices and usage of E-Business tools.

Longstanding units follow-up with customers.

Perform timely system related updates.

Requirements and Specific Skills:

Graduate

Communication skills (written & oral, both in English & relevant vernacular language).

Systems savvy and basic exposure to MS-Office applications.

Demonstrable team-player skills and ability to meet timelines and deadlines.

Apprentice