Application Tech Support Practitioner
Accenture
2 - 4 years
Pune
Posted: 04/07/2026
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Zscaler Architecture
Good to have skills : Network Security Implementation
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the primary point of contact between clients and the application or system. This role focuses on maintaining seamless operations by ensuring clear and effective communication with clients. The practitioner dedicates time to understanding client concerns thoroughly, identifying issues accurately, and collaborating with relevant teams to design and implement appropriate solutions. The position requires a commitment to quality and responsiveness, ensuring that the systems continue to perform at a high standard while fostering strong client relationships through consistent support and follow-up.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of client issues.
- Document and track client interactions and resolutions to maintain knowledge base accuracy.
- Assist in identifying process improvements to enhance support efficiency and client satisfaction.
- Support junior team members by sharing knowledge and providing guidance when needed.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Zscaler Architecture.
- Good To Have Skills: Experience with Network Security Implementation.
- Strong understanding of cloud-based security frameworks and their application in enterprise environments.
- Ability to analyze and troubleshoot complex system and application issues effectively.
- Familiarity with security protocols and best practices to ensure robust protection of client systems.
- Experience in monitoring and maintaining system performance to prevent downtime and disruptions.
Additional Information:
- The candidate should have minimum 2 years of experience in Zscaler Architecture.
- This position is based at our Pune office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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