Application Tech Support Practitioner
Accenture
3 - 5 years
Gurugram
Posted: 04/07/2026
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Cisco Identity Services Engine (ISE)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application or system. This role is dedicated to maintaining high-quality service by effectively communicating with clients and internal teams to ensure smooth operation of world-class systems. The practitioner carefully identifies client issues, interprets their needs, and designs appropriate resolutions by leveraging a thorough understanding of the product. This position requires a proactive approach to problem-solving and continuous engagement to uphold system reliability and client satisfaction throughout daily operations.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and support of applications.
- Document and communicate technical issues and resolutions clearly to both technical and non-technical stakeholders.
- Assist in the continuous improvement of support processes and knowledge base resources.
- Provide mentorship and guidance to junior team members to foster professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cisco Identity Services Engine (ISE).
- Strong troubleshooting skills with the ability to analyze and resolve complex application issues.
- Excellent communication skills to effectively interact with clients and internal teams.
- Ability to interpret client requirements and translate them into technical solutions.
- Experience in managing and maintaining secure network access policies and configurations.
- Familiarity with system monitoring tools and incident management processes.
Additional Information:
- The candidate should have minimum 3 years of experience in Cisco Identity Services Engine (ISE).
- This position is based at our Gurugram office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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