Application Support Specialist

Job Title: APPLICATION PRODUCTION SUPPORT

Department: GM IT APS

About Business line/Function:

The GM APS F2B Flow Trade Support team is a specialized unit within BNP Paribas' Global Markets division, dedicated to delivering expert solutions to the bank's Global Fixed Income Traders working across the Rates, Credit & FX business. Our team serves as a primary point of contact for Traders, Sales, and Client Services personnel, with a focused presence in key regions including APAC, EMEA, and NAR.

Position Purpose:

Our team is responsible for navigating the complexities of market with expertise spanning a wide range of areas, including:

• Order Management: ensuring seamless trade execution and management
• Pricing: providing accurate and timely market data to inform trading decisions
• Hedging: developing and implementing strategies to mitigate risk
• Market Making: facilitating liquidity and market access for clients
• Market Taking: executing trades on behalf of clients
• Algorithmic Trading: designing and implementing automated trading strategies

Our team leverages a combination of cutting-edge, in-house developed solutions and vendor-provided systems to deliver comprehensive support services

Responsibilities

Direct Responsibilities

• Focus on platform stability for Rates, Credit & FX IT systems
• Closely work with Traders, Sales and Client teams to ensure technical support
• Manage incidents, communicate with stakeholders
• Change and incident management via SerivceNow
• Work closely with Development teams to fix recurrent issues and enhancements

Contributing Responsibilities

• Contribute to AI transformation by raising initiatives, creating practical use cases, contributing to governance, and leveraging AI to boost efficiency and achieve cost savings. Minimize manual tasks, automate processes wherever possible, and secure critical team operations to reduce human error triggers and impacts
• Drive Production Excellence by enforcing stability, proactive monitoring, meeting incident volume and targets resolution time, and fostering a problem-solving mindset to prevent recurrence. External Clients impacts must be systematically considered when addressing Production issues or performing Changes
• Strengthen the control framework, remediate vulnerabilities, control access rights, and contribute to resiliency programs
• Ensure data reliability across all referential and compliance with asset management frameworks (e.g., ServiceNow tickets, ITAM recertification)
• Enhance efficient communication and collaboration within Production and with both ITO stakeholders and IT Group, while actively engaged in a global management of our activities and teams.
• Maintain high quality BAU and impactful deliverables. Communicate with issues and risks promptly. Maintain vigilance and alertness for all Prod activities. Focus on User access management, Trade limits management and business critical activities.
• Enhance efficient communication and collaboration within Production and with both ITO stakeholders and IT Group, while actively engaged in a global management of our activities and teams.

Specific Qualifications:

• 2-5 years of experience in the banking, financial, or capital markets domain
• Analyst, Data Engineering or Support background

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• BAU- Monitoring - Splunk, Geneos, logs
• Scripting- Python, shell scripting, autosys
• ITIL ServiceNow, Jira, excel, LLM

Behavioral Skills:

• Ability to work with Global team across regions, work in a diverse environment
• soft skills- excellent written & verbal communication, direct interaction with traders

Education Level: Bachelor's degree in engineering (B.E.) EXTC, IT or Computer Science from a reputed university. First Class or Distinction grade necessary. Consistent and good academic track record

Location: Bangalore