Key Responsibilities

Incident & Problem Management

Lead major incident (MI) bridges and restore service with minimum business impact.

Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.

Own technical RCAs, drive longterm and systemic remediation.

Identify recurring failure patterns and risks.

Reliability Engineering

Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.

Tune JVM parameters, analyze thread/heap dumps, and improve performance.

Influence application architecture for fault tolerance, scalability, and recoverability.

Validate DR readiness, failover behavior, and resilience testing outcomes.

Change, Release & Risk

Provide technical approval and risk assessment for high-risk changes.

Enforce operational readiness for new apps and major releases.

Ensure changes meet audit, compliance, and regulatory expectations.

Automation, Monitoring & Observability

Build advanced automation using Shell/Python/PowerShell.

Develop frameworks for health validation, automated recovery, and compliance checks.

Define observability standards; optimize alerts and improve MTTR.

Leadership & Mentorship

Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.

Act as a trusted technical advisor to stakeholders and leadership.

Skills & Qualifications

Technical (Mandatory)

Strong knowledge of application architecture, distributed systems, and middleware.

Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.

Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS).

Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).

Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.

Reliability & Operations

Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.

Experience in regulated production environments.

Soft Skills

Strong technical leadership and decisionmaking.

Clear communication during highpressure incidents.

Ownership mindset and business awareness

Application Support Lead