Application Support Engineer

About the Role

Trigent Software is the delivery partner for Quility, a fast-growing US InsurTech platform that powers the digital workflow for thousands of independent insurance agents and agencies. From agent onboarding and lead management to CRM and underwriting Quility's 7-module suite is mission-critical.

As an L1 Technical Support Engineer, you will be the first line of defense resolving platform issues, managing user access, triaging bugs, and owning the ticket queue from creation to closure. You'll work directly with US-based stakeholders in a structured, high-accountability environment.

What You'll Do

• Own first-touch support across Quility's CRM, LMS, Leads, Onboarding, and Underwriting modules
• Triage and resolve tickets in Jira and Zendesk user errors, data issues, and system bugs
• Manage user profiles, MFA resets, SSO issues, and account sync across platforms
• Escalate with precision clear documentation, right team, right SLA
• Build knowledge base articles that reduce repeat tickets over time

What We're Looking For

• 13 years in a Technical Support / Application Support / Help Desk role
• Hands-on experience with any CRM or SaaS platform (Freshworks, Zoho, Salesforce, LeadSquared, or equivalent)
• Familiarity with Jira, Zendesk, Freshdesk, or similar ticketing tools
• Solid grasp of web basics: browser troubleshooting, MFA, SSO, URL redirects
• Crisp English communication written and verbal for US-facing interaction
• Bonus: FinTech or InsurTech support experience, or prior stint at Freshworks / Zoho / Kaseya / Chargebee

Why Trigent

• 25+ years of US client delivery. ISO-certified. Not a startup experiment a proven delivery engine.
• Modern Bangalore office. Real infrastructure. No makeshift setups.
• Clear growth track: L1 L2 Senior Analyst Team Lead
• Day-1 exposure to a live, evolving InsurTech product used by thousands of US agents

Apply now and include a note on the CRM or SaaS platform you've supported most recently. Applications without this detail will be deprioritized.

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