Location:Navi Mumbai

Experience:35 years

Company:Prakat Solutions

Job Summary

We are seeking a skilled Application Support Engineer to manage production support, monitoring, and incident resolution for enterprise applications. The ideal candidate will have hands-on experience in application and infrastructure monitoring, log analysis, and troubleshooting across production environments.

Key Responsibilities

Provide end-to-end application support across Production and UAT environments
Perform daily health checks (CPU, memory, disk usage, services, processes)
Monitor applications using APM tools and dashboards to ensure high availability
Handle incident management, including analysis, RCA, and resolution within SLA timelines
Perform log analysis and troubleshoot application and server-level issues
Execute sanity checks post-deployment and maintenance activities
Monitor batch jobs and scheduled processes; resolve failures proactively
Configure and validate monitoring tools/agents on new servers
Coordinate with development, infrastructure, and DBA teams for issue resolution
Support deployment activities and perform post-implementation validation
Maintain documentation, incident reports, and daily status updates

Required Skills & Experience

Strong experience in Application Support (L1/L2 support)
Hands-on experience with monitoring tools such as Dynatrace, Grafana, or similar APM tools
Proficiency in Linux (process monitoring, log analysis, troubleshooting)
Experience in incident management, RCA, and SLA-driven environments
Good understanding of log monitoring and alerting systems
Experience with ticketing tools like Jira or ITSM platforms
Basic knowledge of databases (MySQL or similar)

Educational Qualification

Bachelors degree in Engineering (BE/BTech) or MCA
Preferably in Computer Science, IT, or related fields

Good to Have

Exposure to AWS (EC2, monitoring tools)
Knowledge of Docker and Kubernetes
Experience with ELK Stack (Elasticsearch, Logstash, Kibana)
Understanding of production support in Banking/Telecom domains

Preferred Candidate Profile

Strong problem-solving and analytical skills
Ability to work in shifts and handle production incidents
Good communication and stakeholder coordination skills
Proactive approach to monitoring and issue prevention

Why Join Us

Opportunity to work on enterprise-scale applications
Exposure to modern monitoring and cloud technologies
Collaborative and growth-oriented environment

Application Support Engineer (L2)

Prakat Solutions

Job Description

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