Apigee Technical Support Engineer

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Job Description

Role Title:

Location: Chennai/Ghandhi Nagar

Date of Interview- 27 June 2026(Saturday)

Mode of Interview- Microsoft Teams

Total Exp- 3 To 7Yrs

Job Requirements*

• 3 to 7 years of experience in API Management, Cloud Support, or Technical Support roles
• Strong expertise in Google Apigee (Edge Cloud and OPDK)
• Experience troubleshooting API Gateway, proxy, and runtime issues
• Proficiency in Linux/Unix or Windows system administration
• Solid understanding of TCP/IP, routing, load balancing
• Hands-on experience with HTTP, REST APIs, web technologies
• Knowledge of IAM, access control, and GCP security practices
• Experience with log analysis, monitoring, and debugging
• Minimum CEFR B2 communication proficiency

Key Responsibilities*

• Provide Tier2 technical support for Google Apigee customers
• Troubleshoot complex API, runtime, and gatewayrelated issues
• Perform root cause analysis (RCA) and provide corrective actions
• Support customers with Apigee Edge, OPDK, and hybrid deployments
• Analyze logs, traffic flows, and policy executions
• Collaborate with product engineering and cloud teams for escalations
• Create and maintain technical documentation and case notes
• Provide highquality customer communication during incidents
• Support 24x7 operations under rotational shifts

Job Qualifications & Skills Section

Details / Example Content Cloud Operation

• Strong experience with Google Cloud Platform
• Knowledge of Apigee architecture, deployment, and scaling
• Understanding of cloud security, IAM, and access controls
• Willingness to work in 24x7 rotational support
• Strong English verbal and written communication skills

Soft Skills

• Excellent communication and problem-solving abilities
• Ability to explain technical concepts clearly
• Strong collaboration and documentation practices
• Analytical and detailoriented approach

Good to have

• Experience with hybrid / multicloud Apigee deployments
• Knowledge of OAuth 2.0, JWT, mTLS, API security standards
• Automation experience using Python or Shell scripting
• Exposure to CI/CD pipelines or DevOps practices
• Red Hat Certified System Administrator or Red Hat Certified Engineer
• Cisco Certified Network Associate (CCNA)