Analyst - IT Applications (Level 2 service desk)

Job Title: Analyst, IT Applications (Level 2 service desk)

Reports To: Manager, IT Applications

Department: IT

Location: Bangalore

Workplace Type: Hybrid (Mandatory 2 days per week work from office)

BrandSafway is a leading provider of specialty services to North America's energy markets. Its extensive portfolio of specialized industrial service offerings includes scaffolding, coatings, insulation, refractory, forming & shoring, cathodic protection, mechanical services and other related crafts. The company also serves the infrastructure and commercial markets throughout North America and in strategic international regions. Brand operates in five key market segments: Upstream/Midstream, Downstream, Power Generation, Industrial and Infrastructure

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JOB PURPOSE

:The IT Applications Analyst role will act as a liaison for the business users to the IT Applications team and provide a range of functions for our end users including responding to service desk cases (Level 2), new user set-up, testing of new features, as well as assisting Application Business Analysts with product administration and communication to users

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DESCRIPTION OF ESSENTIAL DUTIE

• S:Supports BrandSafway applications for the IT Applications group; interfacing with users who are reporting issues or enhancemen
• tsAbility to communicate with non-technical and technical personn
• elResponding to and learning to solve Level 2 service desk cases for IT Applications by working with Application Business Analys
• tsWorks within various BrandSafway applications helping with the administration of systems to support the day-to-day activities including maintaining user security and updating system da
• taGrowth expectation: expand knowledge of applications over time to handle more and more Level 2 service desk cases (maybe Level 3) and become a back-up for the Application Business Analy

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QUALIFICATION REQUIREMEN

• TS:
  In progress toward B.S. degree, H.S diploma or equivalent (undergraduate degree required for advancem
• ent)Working knowledge of Microsoft Office applications: Outlook, Word, Excel, PowerP
• ointComfortable with a fast-paced environment and working multiple tasks simultaneo
• uslyPersonality type who develops relationships with the business and the
• teamStrong note taking, organization, and meeting planning sk
• illsHigh level of energy, self-motivation and a strong customer f
• ocusStrong verbal and written communication ski
• lls.Ability to work independently or within a t
• eam.Travel requirements of less than

10%.
DES

• IRED:
  1-2 years experience with IBM midrange computer operations or IT helpdesk s
• upportExperience with customer calls and face-to-face me
• etingsExperience with defect tracking or trouble ticket s
• ystemsExperience with customer support on software applic
• ationsKnowledge of accounting, manufacturing, construction, project controls, supply chain or distri
• butionUnderstanding of IT development practices and reporting, including SDLC, agile or waterfall methodo