JOB DESCRIPTION

Job Title : Sr. Analyst/ Analyst

Department : E-Commerce

Sub Department : Professional Services

Reporting : Manager E-Commerce Professional Services

Role Summary:

The candidate shall be responsible for deploying the EDI or API solutions with our key customers across the globe, including requirement analysis, creating business requirement documents, performing end to end UAT, stakeholder communication and providing post-go-live support. He/she shall be responsible for maintaining the product and deployment-specific information in the internal knowledge base.

Core Responsibilities:

Providing Functional Support to Customers and worldwide agency / eCommerce network on our solutions (EDI/API):
Managing & implementing assigned Professional Service projects with our VIP Customers in coordination with HO Product Owner.The scope of projects includesSchedule, Pricing Booking, SI, Invoice, Bills of Lading & Tracking deployment via EDI & API platforms.
Analysing and qualifying customer requirements
Validating required changes with concernedproduct owners
Coordinating development with HO and IT team
Performing the functional tests with qualification environments
Organizing production roll-out
Ensure timely update of ProjectStatus in InternalTools.
Perform User Acceptance Test (UAT) for newly deployedprojects or enhancement or bug fixes delivered.
Assist HO on reporting & invoicing requirement for API solutions.
Internal Knowledge Base Management Documenting CustomerDeployment details

Key Performance Indicators:

Demonstrate expertise in handling eCommerce Professional Services to the groups Customers.
Maintain up to date trackerof projects statusin internal tool.
Document all new flow deployed, and changes made on existingflow
Pro-active Support to the customerson Booking & SI productsas per the defined SLA
Continuous Improvement - Target is to Introduce 1 innovative ideas/process improvement per semester (2 per year)

Qualifications and Skill Sets:

Business Analysis and Defining Solution

Quickly understands the business requirements & existing businessprocesses and suggest optimal solutions.
Analyse the business requirements and propose evolutions or changesrequired in existing application.

Educational Background & Technical Knowledge

Preferred Graduate / Engineering graduate in Computer Science
Basic understanding of programming and development methodologies
Experience in workingwith EDI/API solutions dedicated to Shipping/Logistics preferred
Basic knowledge on SQL databases
Should have good knowledge in MS Excel & PowerPoint
Candidate having experience in shipping Industryis preferred

Communication

Understanding the needsof the internal or externalcustomers when initiating actions or making decisions.
Communicates effectively to HO & RO eCommerce/ IT
Liaison effectively between all the internal/external stakeholders

Analyst