After Sales lead

The incumbent will be responsible for overseeing and growing the lifecycle services business by providing support and care to customers for their requirements including but not limited to on-site support, remote support, technical service, warranty management, comprehensive &

annual maintenance contracts and spare parts management etc. The person must focus on maximizing revenue, efficiency & profitability in line with current target & projected business growth and provide focused leadership ensuring that customers receive best-in-class service

globally with a special focus on the SAARC region.

Technical skills required:

Performance Management, Problem Solving & Analytical Skills.

ERP (SAP preferred), ISO standards, Product Life-Cycle Management (Siemens Teamcenter or Similar), MS Office

Complex escalations resolution using root cause analysis and implementation of sustainable corrective actions

Electrical & Mechanical parts of Automation Systems