Administrator

HOPEX v6 Admin (Enterprise Architecture GEAR)

Location : Mphasis Bangalore, Global Village, Tower E/Chennai - DLF IT Park

Experience Required

46 years (hands-on experience in HOPEX / Enterprise Architecture tools)

Role Summary

We are seeking a HOPEX v6 Admin Level 4 to independently manage administration and support of the GEAR platform.

This role includes end-to-end platform support, configuration, troubleshooting, and moderate enhancement ownership, along with coordination across stakeholders.

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Key Responsibilities

HOPEX Administration (Core Ownership)

Administer and maintain HOPEX v6 platform for stability and performance.

Manage user roles, access controls, and governance policies.

Perform system upgrades, patching, and configuration changes.

Ensure application availability, performance, and reliability.

Monitor:

o System logs

o Scheduled jobs

o Integrations and services

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Platform Operations & Enhancements

Handle incident, problem, and change management independently.

Perform root cause analysis (RCA) and implement fixes.

Support release deployments and configuration rollouts.

Implement minor customizations and enhancements in HOPEX.

Maintain platform documentation and operational runbooks.

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AWS & Infrastructure (Working Level Expertise)

Support AWS services including:

o EC2, S3, RDS, VPC

o IAM, CloudWatch

Monitor performance, cost, and security compliance.

Assist in:

o Environment provisioning

o Backup & recovery

o Disaster recovery readiness

Coordinate with cloud teams for improvements.

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Security & Compliance

Support remediation of:

o Vulnerabilities (OS, DB, middleware, app layers)

Ensure platform compliance with enterprise standards.

Assist in audit readiness and governance reporting.

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Stakeholder Collaboration

Work closely with:

o Enterprise Architects

o Solution Architects

o Governance teams

Provide user training and onboarding support.

Act as a primary point of contact for platform support.

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Skills & Expectations

Technical Skills

Strong experience in:

o HOPEX (or similar EA tools)

o SQL (queries and debugging)

o Application support & configuration

Good knowledge of:

o AWS (core services)

o ITIL processes

Understanding of:

o Enterprise Architecture frameworks (TOGAF preferred)

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Soft Skills

Strong analytical and troubleshooting skills

Effective stakeholder communication

Ability to work independently

Attention to detail and governance mindset