Administrator

Job Title: Operations Administrator SaaS (Rally, Jira & Confluence)

Experience

710 years of relevant experience in SaaS application administration, operations support, and collaboration platforms

Role Overview

We are looking for an experienced Operations Administrator to manage and support SaaS-based Agile and collaboration platforms including Rally (CA Agile Central), Jira, and Confluence. The candidate will be responsible for administration, configuration, user support, and ongoing operations of these platforms to ensure seamless usage across development and business teams.

The role requires strong expertise in tool setup, governance, integrations, and operational support, along with a focus on performance, reliability, and user enablement.

Key Responsibilities

SaaS Platform Administration

• Administer and manage Rally (CA Agile Central), Jira, and Confluence platforms.
• Perform platform setup, configuration, and customization based on business needs.
• Manage system upgrades, patches, and new feature rollouts.

Jira Administration

• Configure and maintain:
• Projects, workflows, issue types, and schemes
• Custom fields, dashboards, and filters
• Manage user roles, permissions, and security schemes.
• Support Agile frameworks (Scrum/Kanban boards).
• Handle Jira performance monitoring and issue troubleshooting.

Confluence Administration

• Manage Confluence spaces, pages, templates, and access controls.
• Design and maintain knowledge base systems and documentation structures.
• Support integrations with Jira and other tools.
• Ensure content governance and lifecycle management.

Rally (CA Agile Central) Administration

• Configure and support Rally projects, workspaces, and artifacts.
• Manage user access and Agile reporting dashboards.
• Support Agile teams in backlog management and sprint execution.
• Ensure effective data usage and reporting within Rally.

Operations & Support

• Provide L2/L3 support for platform-related issues.
• Handle incident management, problem resolution, and root cause analysis (RCA).
• Ensure high availability and performance of SaaS tools.
• Support users with queries, training, and troubleshooting.

Integrations & Automation

• Manage integrations between Jira, Confluence, Rally, and other enterprise tools.
• Work with APIs, plugins, and add-ons for extending functionality.
• Automate workflows and routine tasks using built-in tools or scripting.

Monitoring & Governance

• Monitor system usage, performance, and health.
• Implement and enforce governance policies and best practices.
• Conduct periodic audits of configurations, access, and data usage.

Reporting & Analytics

• Create and maintain dashboards and reports for stakeholders.
• Provide insights into team performance, sprint metrics, and usage trends.
• Support leadership with Agile metrics and reporting needs.

Required Skills & Expertise

Core Skills

• Strong hands-on experience in:
• Jira Administration (mandatory)
• Confluence Administration (mandatory)
• Rally (CA Agile Central) administration
• Experience in SaaS platform operations and support

Technical Skills

• Knowledge of:
• Workflow configuration and customization
• User management and access control
• Plugin/add-on management
• Familiarity with:
• REST APIs and integrations
• Basic scripting (Python/Shell/Automation tools)

Additional Skills

• Experience with Agile methodologies (Scrum, Kanban)
• Familiarity with DevOps toolchains and CI/CD integrations
• Exposure to ITSM processes (incident, change, problem management)

Soft Skills

• Strong communication and stakeholder management skills
• Ability to handle multiple priorities in a fast-paced environment
• Problem-solving and analytical thinking
• User-focused approach with training and enablement mindset

Preferred Qualifications

• Atlassian certifications (Jira/Confluence Admin)
• Experience in enterprise-scale SaaS environments
• Exposure to cloud-based integrations and automation tools

Work Environment

• SaaS-driven collaborative ecosystem
• Cross-functional interaction with Dev, QA, Product, and Business teams
• May include on-call or extended support during releases