Account Manager

Account Manager Strategic Accounts

Primary Location: Pune

Travel Requirement: 20% travel to Bengaluru, IN and USA

Work Model: 4 Days Work from Office from Pune, Magarpatta Location

Experience: 10+ years

Industry: IT Services

Domain: Manufacturing

Account Manager Strategic Accounts

Role Overview

YASH Technologies is seeking a seasoned Account Manager Strategic Accounts to lead and expand a large Manufacturing enterprise customer. This is a revenuedriven leadership role with accountability for revenue growth, operational excellence, and customer satisfaction, with strong emphasis on consultative selling.

The role requires regular inperson engagement with the customer, strong account intelligence, and deep collaboration with global account teams, as the customers products and platforms are distributed across regions.

Key Responsibilities

Strategic Account Ownership & Customer Engagement

• Own endtoend responsibility for the assigned strategic account with defined revenue
• Build and sustain seniorlevel relationships through regular onsite customer meetings
• Lead account governance, executive reviews, and escalation management
• Act as the single point of accountability for customer satisfaction

Key Metrics

• Yearonyear revenue growth
• CSAT
• Stakeholder retention

Account Growth & Account Intelligence

• Leverage account intelligence (organizational mapping, spend analysis, competitor insights, product footprint) to drive:
• Account mining
• Whitespace identification
• Service expansion
• Develop and execute account growth plans aligned with annual targets
• Support renewals and commercial negotiations

Key Metrics

• Net new revenue from the account
• Expansion win rate
• Renewal success

Managed Staffing Operational Excellence

• Lead managed staffing operations with handson involvement
• Coordinate closely with talent acquisition, delivery, and global account teams to ensure:
• Timely fulfillment
• Drive rate negotiations, margin protection, and commercial discipline
• Resolve operational challenges proactively

Key Metrics

• Fulfillment turnaround time
• Gross margin

Managed Services Business & Technical Alignment

• Oversee managed services engagements with:
• Level1 technical understanding to grasp customer business problems
• Ability to map business needs to technical solutions
• Engage confidently with customer IT stakeholders using technical language
• Prior development or engineering experience is a strong advantage

Key Metrics

• Managed services revenue growth
• Reduction in escalations

Account & Delivery Governance

• Track delivery milestones, SLAs, financial performance, and risks
• Ensure contract compliance and service continuity
• Proactively mitigate risks impacting delivery or revenue

Leadership & Team Management

• Lead and mentor a team of Junior Account Managers
• Provide guidance, coaching, and daytoday support
• Drive accountability, collaboration, and performance excellence

Global Collaboration & CrossBorder Synergy

• Collaborate closely with global account teams
• Ensure alignment as customer products and services span multiple regions
• Drive strong crossborder coordination between sales, delivery, and service lines

Qualifications

• 10+ years of experience in:
• Strategic Account Management
• IT Services / Consulting / Technology Solutions
• Proven ownership of enterprise account revenue and delivery outcomes
• Experience leading teams in matrixed, global environments
• Manufacturing domain exposure preferred
• Bachelors degree required
• MBA or equivalent postgraduate qualification required