Account Director - Performance Marketing (D2C Expert)

We areSqroot, a Mumbai performance marketing agency helping D2C and ecommerce brands scale profitably through Meta Ads, Google Ads, Creative strategy, Shopify analysis and growth marketing.

We work with D2C brands across:

• Fashion & Apparel
• Skincare & Beauty
• Wellness
• Food & Beverage

We are now looking for aAccount Directorwho can oversee multiple Account Managers, ensure operational excellence, improve client retention, and help scale delivery systems within the agency.

The Group Account Manager will be responsible for managing a portfolio of client accounts indirectly through Account Managers and Junior Executives.

This role focuses on:

• delivery quality,
• client retention,
• team management,
• escalation handling,
• reporting standards,
• operational efficiency,
• and process building.

You will act as the bridge between leadership and execution teams.

• Manage and oversee 5 Performane Marketing Managers and their respective teams, each Account Manager manages 5-6 Clients at Sqroot.
• Ensure smooth execution across multiple ecommerce and D2C accounts
• Monitor campaign performance and account health regularly
• Review reporting quality, communication standards, and timelines

• Handle client escalations and critical discussions
• Participate in strategy and review calls with key clients
• Ensure strong client satisfaction and retention
• Identify upsell and growth opportunities within existing accounts

• Build and improve SOPs, workflows, and reporting systems
• Standardize account management processes across teams
• Ensure task accountability and delivery consistency
• Improve internal coordination between performance, creative, and account teams

• Mentor and guide Performance Marketing Managers
• Train team members on communication, reporting, and operational processes
• Identify performance gaps and help improve team productivity

• Ensure accounts achieve performance benchmarks
• Work closely with Performance Marketing Executive teams to improve results
• Help leadership improve operational scalability and reduce delivery bottlenecks

• 56 years of experience in performance marketing agencies
• Experience handling multiple D2C/ecommerce clients
• Strong understanding of Meta Ads and Google Ads ecosystem
• Prior experience managing performance marketing team
• Excellent communication and stakeholder management skills
• Strong process orientation and operational mindset

• Experience working with high-spend d2c ecomm brands
• Understanding of creative strategy and retention marketing
• Experience building SOPs and scalable delivery systems
• Ability to manage fast-paced agency environments

• Client Servicing
• Team Management
• Ecommerce Marketing
• Meta Ads
• Google Ads
• Operational Management
• Performance Marketing
• Escalation Handling
• Reporting & Analytics
• SOP Building

• Client retention rate
• Account growth & upsell contribution
• Delivery quality consistency
• Team productivity & accountability
• Client satisfaction scores
• Reduction in founder dependency

• Competitive salary based on experience and capability
• Performance-linked incentives may be included

• Phoenix Market City, Kurla West
• On-site

Send your resume along with:

• Current CTC
• Expected CTC
• Notice period
• Brands/accounts handled
• Team management experience

to :talk@sqroot.in