Academic Advisor

Hiring: Academic Advisor

We are hiring passionate and student-focused professionals for the role of Academic Advisor. If you have experience in student counselling, academic support, customer success, or EdTech operations, this opportunity could be a great fit for you.

Location: Bangalore

Experience: 26 Years

Qualification: Post-Graduation in Management, Commerce, IT, Journalism, or related fields

Key Responsibilities:

Act as the primary point of contact for students throughout their academic journey

Handle student queries via calls, emails, chats, and ticketing systems

Guide students regarding academic progress, semester schedules, submissions, and LMS-related concerns

Coordinate with internal departments to ensure timely query resolution

Conduct outbound follow-ups to improve student engagement and course completion

Maintain high student satisfaction through effective communication and support

Prepare reports, update MIS, and track student activities regularly

Support re-registrations and ensure smooth academic experience for students

Required Skills:

Excellent verbal and written communication skills

Strong interpersonal and problem-solving abilities

Experience in student counselling/customer support/academic operations

Knowledge of CRM or ticketing tools preferred

Ability to multitask and work in a fast-paced environment

Good knowledge of MS Excel and reporting

Team player with strong attention to detail