Responsibilities:

• Leads and develops product support or solution portfolio planning over the entire lifecycle, including conformance to pricing strategies, end-to-end service delivery, and sales readiness and associated processes.
• Represents services on product or solution portfolio core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
• Performs business analysis, identifies root causes, and develops recommendations/ solutions to drive business improvements.
• Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth.
• Responsible for revenue and margin contribution for a set of (more than one) solutions or services.
• Provide leadership in the development, and execution of the HP Services Vision – helping customers transform their business and derive measurable business value from their IT investment.
• Utilizes technical and business skills to lead complex cross-functional activities that have a high impact on the services business.
• Provides mentoring and guidance to peers and lower-level employees.

Education and Experience Required:

• Typically 12+ years to demonstrate mastery of Service Business Management.
• Advanced experience in several of the related disciplines of delivery, solution architecting, or business planning before taking a business management role.

Knowledge and Skills:

• High knowledge of the IT and services industry.
• In-depth and broad knowledge of company organization, functions, culture, HP's services portfolio, routes to markets, and end-to-end processes.
• Unique mastery and recognized authority in the area of responsibility. Need solid technical, and state-of-the-art functional, or business knowledge.
• Highly developed problem-solving abilities.
• Demonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressure situations. Strong skills in exercising independent judgment.
• Ability to correctly design reports and interpret their output.
• Highly developed project/ program management and change management skills. Solid understanding of business planning methods and business acumen.
• Excellent presentation skills. Highly developed negotiation/ influencing skills.