Manager- Trainer

Deliver training sessions on communication and Voice & Accent 

Deliver training on professional and soft skills  

Deliver training on Cultural assimilation  

Conduct TNI & TNA for client-facing F&A teams. Should have an understanding of the ADDIE model 

Curate need-based content to drive training sessions  

Drive CSAT/ NPS through communication interventions  

Project manage communication & professional skills training sessions  

Audit calls , emails, and chat  

Hire / assess candidates on communication skills based on the CEFR model  

Create need-based remedial training plans  

Create communication frameworks  

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.