Consultant- IT Support
Genpact
5 - 10 years
Gurugram
Posted: 9/3/2024
Job Description
Responsibilities
• Providing Level 2 support to IT Service for Windows Client (Win 7 & 10) / Mac OS (JMF Enrolment) and SCCM
• All administrative activities associated with Windows Client
• Recommended to have knowledge with Cisco and Polycom Technologies like Polycom HDX 7000 and HDX 8000. Cisco Sx10, Sx20, Sx80’s and Cisco Starter Kit’s.
• Logging and processing support calls
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Planning and undertaking scheduled maintenance upgrades
• Setting up accounts for staff, ensuring that they know how to log in
• Solving password problems
• Talking to clients and computer users to determine the nature of any problems they encounter
• Responding to breakdowns
• Investigating, diagnosing, and solving computer software and hardware faults repairing equipment and replacing parts
• Provides status updates and communicates frequently with/to end-users as well as with local, regional and global support and management teams
• Maintain configurations of all notebook computer systems according to established standards (Follow defined Laptop KPI's)
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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